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FAQ

Welcome to the DIVINESAURA FAQ page! Below, you’ll find answers to our most commonly asked questions. If you need further assistance, feel free to contact us at divineaura3@gmail.com.



Products

What materials do you use for your apparel?
We prioritize quality in every piece. Our T-shirts are crafted from high-quality 180 GSM 100% cotton, ensuring a soft and comfortable fit. Our sweatshirts and hoodies are made from 380 GSM 80/20 cotton-poly fleece for warmth and durability. For jackets and coats, we use premium lightweight denim (12oz), offering both style and comfort.
How are DIVINESAURA pieces priced?



Customization

How can I request a customized design?
You can share your custom design ideas with us via:

  • WhatsApp: [03211132559]
  • Instagram/Facebook DMs
  • mail:divineaura3@gmail.com


  • Ordering & Delivery

    How long does delivery take?

  • Custom-printed apparel: 5-6 working days via our trusted courier service.
  • Ready-made pieces: 4-5 working days for nationwide delivery.

  • Can I track my order?
    Yes! Once your order is shipped, we’ll send you a tracking link via SMS, WhatsApp, or email, so you can stay updated on your delivery status.



    Payments

    What payment options do you offer?
    We offer flexible payment methods, including:

  • Cash on Delivery (COD)
  • Bank Transfer
  • EasyPaisa / JazzCash


  • Returns & Exchanges

    What is your returns policy?
    We allow returns and exchanges within 7 days if there’s a manufacturing defect. Please note: Custom-printed orders can only be exchanged if major quality issues are found upon delivery.
    For further inquiries, reach out to us at divineaura3@gmail.com.